Frequently asked questions

Quick answers about SoloSim travel eSIMs — what they are, how to install one and what happens when you land.

What is an eSIM?

An eSIM is a digital SIM built into your phone — no physical card to swap. Install it as a QR code or one-tap link and you're online.

Do I need an account to browse plans?

No — browse and compare plans freely. You only need to sign in when you're ready to buy.

How do I install my eSIM?

After checkout, scan the QR code on the confirmation screen (or tap "Add eSIM" on newer iPhones) from your phone's Settings.

Is my phone compatible?

Most phones from the last few years support eSIM. Check yours on the Compatibility page in Account.

Can I keep using my regular SIM too?

Yes — most eSIM-capable phones can run your regular SIM and an eSIM data plan at the same time.

What if I run out of data?

Head to My eSIMs and buy a new plan for the same destination — no need to reinstall anything.