Answers to common eSIM questions — what an eSIM is, how to install and activate one, device compatibility, data usage and troubleshooting.
An eSIM is a digital SIM built into your phone — no physical card to swap. Install it as a QR code or one-tap link and you are online.
No. You can browse everything signed out — an account is only needed at checkout, so your QR codes and receipts have somewhere to live.
After purchase you get a QR code. On Wi-Fi, scan it from another device (or use the one-tap link on the same phone), then enable the new data line in Settings.
Most phones from 2019 onward support eSIM. Use the device checker on this page — it takes ten seconds and saves a refund request later.
Yes. The eSIM carries data only; calls and texts keep working on your home SIM. Just make sure data roaming is off on the home line.
Top up from My eSIMs in two taps — added data shares the current expiry date. With low data alerts on, we warn you at 80% and 95%.